Investor Grievance Escalation Matrix
| Details of |
Contact Person |
Contact No |
Email Id |
Working Hours |
| Customer Care |
Customer Care Executive
|
7818979167 |
ia@goldmineassets.com |
Monday to Friday (10 am to 5 pm) |
| Head of Customer Care |
Mrs. Jagruti Kanodiya |
9662728668 |
ia@goldmineassets.com |
Monday to Friday (10 am to 5 pm) |
| Head of Grievances Redressal |
Mr. Hemil Patel |
7818979167 |
ig_goldmineassets@goldmine.co.in |
Monday to Friday (10 am to 5 pm) |
| Compliance Officer & CEO |
Mr. Samir Gandhi |
9825606310 |
samir@goldmine.net.in |
Monday to Friday (10 am to 5 pm) |
Office Address
Block-A 209, Second Floor, Navaratna Corporate Park, Ambli Bopal Road,
Jayantilal Park, Ahmedabad 380058, Gujarat
In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with regulators:
SEBI | BSE (Formally known BASL)
Note: Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI office on toll free no. 1800 22 7575 / 1800 266 7575 or fill complaint at SEBI Scores Portal at https://scores.gov.in/scores/
After exhausting all available options for the resolution of the grievance, if you are still not satisfied with the outcome, can initiate dispute resolution through the ODR Portal: https://smartodr.in
